JTTT Frequently Asked Questions

Head to the Register page and fill in your full name, email address, Philippine mobile number, date of birth, and a password. After submitting your details, an OTP will be sent to your mobile number. Enter that code to confirm your registration. The whole process takes just a few minutes. You must be at least 21 years old to open an account.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to upload a clear photo of a valid Philippine government-issued ID — such as a passport, driver's licence, SSS ID, UMID, or PhilHealth ID — along with a selfie for comparison. Getting this done early means there are no delays when you are ready to cash out.

No. Each player is allowed only one account. Creating duplicate accounts — including to claim bonuses more than once — is a violation of JTTT's Terms & Conditions and may result in all related accounts being suspended. If you have trouble accessing your existing account, contact support at [email protected] rather than creating a new one.

Some account details can be updated directly from your account settings after logging in. For changes to your registered mobile number or other identity-related information, contact our support team at [email protected]. Identity verification may be required before certain changes are applied to protect your account.

Contact our support team at [email protected] with your registered email or username. The team will verify your identity before resetting your account access. Password changes are handled manually by support for security — no self-service reset link is available — to prevent unauthorised access.

JTTT supports deposits in Philippine Peso (PHP) through local payment channels including GCash, Maya, Philippine online banking, and bank transfers. Credit cards and cryptocurrency are not accepted as deposit methods. Visit the Deposit page for the current full list of options and minimum deposit amounts.

Most deposits via local Philippine payment channels reflect in your JTTT balance quickly — often within a few minutes. Timing can vary slightly depending on the payment channel and network conditions at the time. If a deposit has not appeared after a reasonable wait, contact support with your transaction reference number.

Minimum deposit amounts may vary by payment method. The current minimums are shown on the Deposit page when you are logged in to your account. All deposits are processed in PHP.

Yes. You can set a daily, weekly, or monthly deposit limit from the responsible gaming section in your account settings. Once you reach your set limit, no further deposits will go through until the period resets. Lowering a deposit limit takes effect immediately; increasing a limit may have a short delay before it applies.

Your KYC identity verification must be completed and approved before your first withdrawal can be processed. This requires uploading a valid Philippine government-issued ID and a selfie for comparison. Getting your KYC done early — right after registration — means no delays when you are ready to cash out.

Withdrawal processing times depend on the payment channel you select and whether your KYC is fully approved. Players with completed KYC typically experience faster processing. Contact support at [email protected] if a withdrawal has been pending longer than expected.

Yes. If you have a real-money balance when self-exclusion is requested, JTTT will process your withdrawal in line with our standard withdrawal policy, including any required KYC verification steps. Contact our support team at [email protected] to arrange this.

JTTT offers a wide variety of games including slots, eBingo, live casino tables, fish games, online poker, and sports betting. The full catalogue is available in the Game Lobby. Sports betting covers Philippine and international leagues including PBA, NBA, boxing, football, volleyball, and esports.

Yes. JTTT is fully optimised for mobile browsers on both Android and iOS devices. You can play slots, join eBingo draws, place sports bets, and access your account from any smartphone or tablet — no separate app download required. The experience works well whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a data connection.

Slot games, fish games, and other RNG-based games use certified random number generators to produce results. Each spin or round outcome is independent — previous results have no influence on what happens next. Gaming on JTTT should always be treated as entertainment. No strategy or pattern of play guarantees a win.

JTTT's Sports section covers a range of Philippine and international sports. This includes basketball (PBA and NBA), boxing, football, volleyball, and esports, alongside international leagues and tournaments. Live betting options are available for selected events. Check the Sports section when logged in for the current schedule and markets.

JTTT uses SSL encryption on every connection to protect your data in transit. OTP-based two-factor authentication adds a second layer of security to your login. You can enable 2FA from your account settings — we strongly recommend doing so. Accounts are also protected by automatic lockout after repeated failed login attempts.

Contact support at [email protected] immediately. Describe what you noticed — unexpected bets, balance changes, or login activity you do not recognise. Our team will investigate and secure your account promptly. You should also change your password on any other platforms where you use the same credentials.

No. JTTT staff will never ask for your password through any channel — not by email, live chat, or any other method. If anyone claiming to be from JTTT asks for your password, do not share it. Report the incident to us immediately at [email protected].